Pagan Raven services are strictly by appointment only. Walk-in appointments are unavailable. Being in a residential area, approaching the salon without prior contact or booking is unacceptable. Please contact us if you have any questions.

 

The time we set aside for your personal appointment is very valuable to us; we respect your time, so please respect ours. We kindly ask that you arrive with an idea of what you’d like on your nails, and no earlier than 10 minutes prior to your appointment time. We also kindly ask for at least 48 hours notice when cancelling or rescheduling your booking (please see our Cancelation Policy below for fees applicable).

 

Services don’t all take the same amount of time. If you come to your appointment and find you haven’t booked correctly (e.g You wanted nail extensions but booked a manicure; you want art but didn’t book extra time; you haven’t booked removal but need product removed; etc), and you don’t wish to receive any service, you will be charged in full for the service and time you booked for regardless.
If you are unsure about what to book for (length, nail art, rebalances etc) or if you’ve booked for the correct service, please send us a message and ask (No question is a silly question!).

 

We are within our rights to refuse any services we deem unfit to provide.

 

Service pricing is subject to change without notice.

 

Unless they are young enough to sit in a capsule and have a nap, no children are permitted at the salon – it is not a child-proofed space, and we cannot guarantee the immaculate service we do if there are distractions, bodies moved around and tables bumped. Please feel free to send us a message if you have any queries regarding children in the salon.

 

Vouchers expire 1 year after purchase, are available to redeem on any product or service at Pagan Raven and are not redeemable for cash.

 

For Nails Only – We do not re-balance or infill other salons’ work – if you are a new client and have booked in for a re-balance or infill, we’ll contact you to confirm/update your appointment to cater for a product removal and full new set.  Minimum age for nail services is 10 years old. Minimum age for nail extensions is 14 (or 12 with parental permission, as a one-off service).

 

 

 

Deposits are non-refundable. If you cancel your appointment, your deposit will be credited to your name to use in the salon towards future services and/or purchases.

Cancellations or reschedules with less than 24 hours notice will be charged a 50% cost of service cancellation fee. Cancellations or reschedules within 3 hours are charged in full.
No-Shows are charged in full. If you’re a new client, you’ll be required to pay in full in advance for any future appointments.
Lateness of more than 15 minutes will require your appointment to be rescheduled and is charged in full. If you communicate with us in advance that you’re going to be 15 minutes late but wish to have a different service than you’ve originally booked for, you may do so if time allows – but you will be charged at your original service rate booked. We will not perform half of a service to “make the most of the time” (would a dental hygienist only clean half of your teeth?).

 

 

 

If you are unwell or cannot commit to your set time, you may elect to send a friend to utilise your appointment time (waiving any cancellation fees).

 

If you are visibly unwell and attend an appointment, we are within our right to refuse service and you will be charged at full cost – we love that you love getting your nails done, but please remember we work closely with multiple people from different backgrounds every day and also have our own families too; our (and your!) health is more important than your nails.

 

We will endeavour to settle any grievances you may have to the highest of our ability. With regards to any body contouring or teeth whitening, results will differ from person to person therefore no result is guaranteed.  Should you have a further complaint, please contact Triss to discuss your situation.